Tahoe Moon FAQs

 Check-in time is 4:00 pm. On the day you arrive, you’ll come to the office to pick up the keys unless the property you have rented is equipped with a keyless lock. An early check-in may be approved for an additional fee of $75.

We are located at 10059 Palisades Drive Suite #1, Truckee, CA 96161. If you arrive after 5:00 pm, the keys to your rental will be in a box to the right of our front door. For security reasons, we do not enclose directions to the property. We suggest printing directions in advance or pre-loading directions onto your phone’s mapping program.

If the property you rented has a keyless lock you will be sent check-in instructions a week before your check-in date which will include your unique code for the front door. The code will work from 5 pm on your check-in date until 10 am on your check-out date.

Check out time is 10:00 am. It is very important that you depart no later than 10:00 am, unless a late checkout has been requested and approved by the rental office. A late check-out may be approved for an additional fee of $75.

A $300 deposit will be taken at the time of booking.  If the reservation is canceled 30 days before the start date the deposit will be refunded, EXCEPTION – Christmas and New Year's weeks require cancellation by November 15th. The full amount will be taken 30 days before arrival and is subject to forfeiture if the reservation is canceled within 30 days of arrival. 

Travel Insurance covers risks incidental to planned travel such as sickness, accidental injury, or death of you or a family member (or of a traveling companion), weather delays, natural disasters, unexpected changes in your employment, and many more specified reasons. In addition, for an additional charge, you can choose the optional Cancel For Any Reason (CFAR) benefit which pays up to 60% of pre-paid non-refundable charges should cancel for any reason not covered by standard travel insurance. The standard travel insurance coverage costs 7% of your total reservation invoice amount; if you include the optional CFAR benefits, the coverage cost is 10.8% of your total reservation invoice amount. The premium charged for travel insurance is generally non-refundable after 15 days of coverage purchase.


For full details and any exclusions, please visit https://tahoetruckeevac.rentalguardian.com/

We understand that your dog is a part of the family and do allow dogs at more than 40% of our properties.  At the properties that do allow dogs, we do require a flat dog fee of $100 per dog and require guests to follow our dog rules (feel free to reach out to guests@tahoetruckeevacations.com to get a copy of the dog rules).

For our properties that do not allow pets, any violation of the no-pet policy will result in a forfeiture of your entire deposit.


We do not consider service & emotional support animals pets.

You must be at least 25 years of age to rent a Tahoe Moon Properties home. 

Weddings and events are not permitted at any Tahoe Moon Property. The occupancy listed on the property page is the maximum occupancy allowed by county regulations. 

If the property you rented has a keyless lock you will be sent check-in instructions a week before your check-in date which will include your unique code for the front door. The code will work from 5 pm on your check-in date until 10 am on your check-out date.

We are located at 10059 Palisades Drive Suite #1, Truckee, CA 96161. If you arrive after 5:00 pm, the keys to your rental will be in a box to the right of our front door. For security reasons, we do not enclose directions to the property. We suggest printing directions in advance or pre-loading directions onto your phone’s mapping program.


All of our homes are equipped with wireless internet, though the internet may be slower than you are accustomed to due to our mountain environment, and we can experience spotty service during extreme weather conditions.

Yes! Tahoe Tap Water is so good it’s actually award-winning.  Learn more about why we love Tahoe Tap so much:

https://tahoe.com/articles/tahoe-tap-best-best

Though most of our homes do not have air conditioning, there are a few that do.  If a home does have air conditioning, you will see it listed as an amenity on the property detail page

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